Turn company policies into step-by-step support instructions

Design a retrieval-augmented system for customer support staff: given a user's issue, it reads the company's policies and produces step-by-step instructions the agent can follow, each step backed by the policy text it comes from. Cover ingesting and chunking policies (and keeping them current when they change), retrieval, generating the procedure, citing sources, what happens when policies conflict or nothing applies, and how you evaluate correctness before and after launch.